Privacy Policy

Our Commitment
At D’Montrio, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Whether you're browsing our website, making a booking, or staying with us, we ensure that your information is handled responsibly.

Information We Collect
We may collect personal data such as your name, email address, phone number, postal address, payment details, ID verification (if required by law), and your booking history. Additionally, we may collect technical data such as your IP address and browsing behaviour when you use our website.

How We Use Your Data
Your data is used to process bookings, provide customer service, send booking confirmations, and improve our services. If you've opted in, we may also use your details to send you marketing communications or updates about our offerings, which you can opt out of at any time.

Sharing Your Data
We only share your personal data with trusted third-party providers when necessary for fulfilling your booking or improving our services — such as payment gateways, booking engines, IT support, and property management systems. These providers are contractually bound to protect your data and use it only for agreed purposes. We never sell your data to third parties.

Data Retention
Your information will be retained only for as long as necessary to meet our legal, regulatory, and operational requirements. This is usually up to six years after your last interaction with us unless a longer retention period is required by law.

Your Rights
You have the right to access, correct, or delete your personal data. You can also request that we restrict or stop processing your data in certain cases or withdraw consent for marketing communications. To exercise any of these rights, please contact us at info@dmontrio.com

Data Security
We have implemented appropriate technical and organisational security measures to protect your data. This includes secure servers, encryption, limited access controls, and staff training to ensure your personal information is handled with the utmost care.

Cookies
Our website uses cookies to enhance user experience, track website performance, and help us tailor content. You can modify your cookie settings in your browser at any time. More details are provided in our Cookie Policy.

Policy Updates
This policy may be updated occasionally to reflect changes in the law or our practices. The latest version will always be available on our website, and significant changes will be communicated directly where appropriate.

Contact Us
If you have any questions or concerns about how we handle your personal data, please get in touch at info@dmontrio.com