D M O N T R I O

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FAQ's

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Frequently Asked
Question

Have questions about your stay, booking process, or our services? You're in the right place.
 We’ve compiled answers to the most common inquiries from our guests to help you plan your trip with confidence. From check-in times to special amenities, this section is designed to give you quick and helpful information at a glance.

General Information


An aparthotel blends an apartment's flexibility with a boutique hotel's service and amenities. At D'Montrio, enjoy the space and comfort of a private apartment—complete with fully equipped kitchens and stylish living areas—alongside attentive concierge services and daily essentials.

Yes, all D'Montrio properties are strategically located in some of London’s most vibrant neighbourhoods, including Notting Hill, South Kensington, Fitzrovia, and Westminster. You’ll be steps away from iconic landmarks, public transport, restaurants, and cultural hotspots.

Yes, we provide complimentary weekly service, and any additional service required can be arranged at an additional cost.

No, to ensure a peaceful environment for all guests, D'Montrio does not accommodate stag or hen parties.

Apartments & Amenities


Our apartments feature fully equipped kitchens or kitchenettes, complete with:

  • *Oven and Stove
  • Microwave and kettle
  • Refrigerator and freezer
  • Cookware, utensils, and cutlery
  • *Coffee maker and toaster
  • *Dishwasher (in select apartments)

(*) selected apartments only

Every apartment at D'Montrio is designed for both short and long stays and includes:

  • Free high-speed Wi-Fi
  • Spacious Work Desk
  • Smart TV with streaming options
  • Luxury linens and toiletries
  • *In-room safe
  • Iron and ironing board
  • *Washer/dryer (in select apartments)

(*) selected apartments

No, unfortunately we do not allow pets in any of our properties.

There are no available free parking spaces on-site. However, there are a few parking spaces nearby which can be pre-booked.

Cancellations & Policies


Yes, we offer flexible cancellation policies depending on the rate you select. Please review the terms when booking or contact our team for further clarification.

No hidden fees here! All essential amenities are included. Any optional extras (such as additional housekeeping) will be clearly outlined during the booking process.

Booking & Payment


For group bookings or special event accommodations, please contact our reservations team directly at reservations@dmontrio.com for tailored options and group rates.

D'Montrio offers flexible stays—from a single night to extended stays of several months. We’re an ideal choice for both short-city breaks and long-term business trips.

Yes, we offer discounted rates for extended stays. The longer you stay, the more you save—contact our reservations team for a personalised quote.

Yes, we offer exclusive corporate rates and flexible booking options for business travellers. Reach out to our team for more details on long-term corporate stays.

A security deposit may be required for extended stays or certain booking types. This will be confirmed at the time of booking.

Payment is typically processed at the time of booking unless you’ve selected a flexible rate. Full payment details will be outlined in your confirmation email.

We accept major credit cards, debit cards, and secure online payments. For corporate bookings or extended stays, bank transfers can also be made.

During Your Stay


Check-in: From 4:00 PM

Check-out: By 11:00 AM

**Early check-in or late check-out can be arranged based on availability.

You can check out at reception or choose contactless self-check-out. Full instructions will be provided at check-in.

Weekly housekeeping is included, and additional cleaning services can be arranged upon request for an extra fee.

Location & Nearby Attractions


Each D'Montrio aparthotel is located near some of London’s top landmarks:

  • Fitzrovia: Oxford Street, Regent’s Park, British Museum
  • Farringdon: Smithfield Market, Barbican Centre, St. Paul’s Cathedral
  • Westminster: Big Ben, Buckingham Palace, Westminster Abbey
  • South Kensington: Hyde Park, Kensington Gardens, Natural History Museum, Royal Albert Hall

All properties are within walking distance of major underground and rail stations, ensuring you can easily explore London.

Absolutely! We're surrounded by a fantastic mix of Michelin-starred restaurants, charming cafés, and lively pubs. Our concierge is happy to offer personalised recommendations to suit your tastes.

While D'Montrio specialises in self-catering stays, select properties feature on-site cafés and lounges for added convenience. Thanks to our local partnerships, you'll also enjoy access to some of the area's best dining options, plus exclusive guest offers at select restaurants.

Still have questions?

Reach out to our team at reservations@dmontrio.com or call us at +44 20 7946 0123 — we’re here to help make your D'Montrio stay seamless and memorable.